Personal Data Notice

Home Energy Group Ltd is the data controller for the personal information described in this notice. Our company number is 12155055 and our registered office is 34 Bracken Bank Crescent, Keighley, United Kingdom, BD22 7AX.

For questions about this notice or your information, contact us at hello@hegrenewables.co.uk, call 01535 210050, or write to the registered office above.

Depending on your request, we may collect your name, telephone number, email address, property address and postcode, information about your home, energy use and existing equipment, the system or service you are interested in, survey and installation information, communications with us, and information needed to provide aftercare or resolve a support issue.

Where you choose to submit a technical-support request, this can also include serial numbers, fault details and any photos or videos you decide to upload. Please only provide information that is relevant to your request.

• To respond to your enquiry and arrange a survey or proposal: to take steps you ask for before entering into a contract, and for our legitimate interest in responding to genuine enquiries.
• To supply, install and support work you ask us to provide: to perform a contract with you and, where needed, to meet legal or regulatory obligations.
• To manage warranties, guarantees, complaints, technical support and records: to perform a contract, meet legal obligations and protect our legitimate interests in running a responsible business.
• To send marketing: only where the law allows it. You can object to direct marketing at any time. Where consent is required, we will ask separately and you can withdraw it at any time.
• To operate and protect our website: essential cookies are used for site operation. Optional analytics are used only when you choose to accept those cookies; they do not record your form answers, contact details, address, tool answers, IP address, session recording or advertising profile.

We share personal information only where it is necessary for the relevant purpose. This can include our employees and installation network, product manufacturers and technical-support providers, surveyors, finance providers where you ask to explore finance, insurers or guarantee providers where relevant, professional advisers, regulators and service providers that securely host or process information on our behalf.

RECC monitoring: if your matter falls within the Renewable Energy Consumer Code, your information may in certain circumstances be passed to Renewable Energy Assurance Ltd (RECC), the Code Administrator, and its auditors to monitor our compliance with the Code. RECC may contact you directly for that purpose. Read RECC’s privacy information for how RECC handles information it receives.

We need the information marked as required in a form to deal with that request. If it is not provided, we may be unable to prepare a proposal, contact you, arrange work or investigate a support issue properly. You do not have to provide optional information, such as supporting photos or videos.

We keep personal information only for as long as necessary for the purpose for which it was collected, including appropriate follow-up on an enquiry, providing work and aftercare, and meeting legal, warranty, guarantee, tax, complaint-handling and regulatory obligations. The relevant period depends on the type of record and your relationship with us. Contact us if you would like the retention period or criteria that applies to your information.

Subject to the conditions and limits in data-protection law, you may ask us to access, correct, erase, restrict or object to our use of your personal information, and to provide a portable copy where applicable. You can object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time without affecting processing carried out before withdrawal.

We do not use website forms or indicative tool outputs to make solely automated decisions that have legal or similarly significant effects on you. A HEG team member reviews the next steps for an enquiry, survey, proposal or support request.

Please contact us first if you have a concern about how we handle your information. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.