Step-by-step Hanchu support videos.
Choose a category, then select a video to watch a clear guide for your Hanchu battery, inverter, app or EV charger. Every title below is the published Infinity Innovations video title.
App, account & system essentials
Start here for your Hanchu iESS app, account and device information.
Wi-Fi, password & connection help
Use these guides when your app, Wi-Fi dongle or internet connection needs attention.
Battery charging & discharge settings
Understand charging modes, AC charging and discharge settings for your Hanchu system.
Octopus tariffs & weather optimisation
Guides for tariff configuration, Octopus Agile and the weather optimisation feature.
Inverter & EV charger guides
Find practical end-user videos for your Hanchu inverter and EV charger.
Raise a support ticket with HEG.
If a guide has not resolved the issue, tell our Technical Support Team what is happening and include optional photos or video evidence.
Report an IssueExplore planned HEG Care memberships for eligible battery storage systems. Membership is separate from your installation price, warranty and any repair work.