HEG Care plans provide planned servicing, practical system reviews and clearer support for eligible solar, battery and heat-pump systems. Choose the level of ongoing attention that suits your home.
A defined annual check or service, matched to the technology installed at your home.
We record what was reviewed, any findings and the sensible next actions.
Repairs and parts are never assumed to be included; they are quoted and agreed separately.
All displayed membership prices include VAT and are paid monthly by direct debit across a 12-month agreement. Each plan starts with a sensible eligibility check.
A planned annual check, monitoring review and straightforward report for a domestic solar PV system.
A practical annual check for the key parts of a domestic solar PV system, supported by a clear health report.
£179.88 annual equivalent · 12-month direct-debit agreement
Best for: Homes with solar PV and no battery storage.
For homes where panels, battery, inverter and monitoring work together through the day and across changing tariff windows.
Annual solar care with added attention to the battery, inverter, monitoring and operating settings that link the system together.
£239.88 annual equivalent · 12-month direct-debit agreement
Best for: Homes with solar and battery storage working as one system.
For eligible battery-only and AC-coupled systems that depend on sensible tariff schedules, monitoring and reliable control.
A planned annual health and tariff-settings review for an eligible single-phase battery or AC-coupled system.
£179.88 annual equivalent · 12-month direct-debit agreement
Best for: Eligible single-phase battery-only or AC-coupled homes up to 15kWh.
SmartCare with an additional six-month remote tariff and monitoring review where suitable access and customer consent are in place.
£239.88 annual equivalent · 12-month direct-debit agreement
Best for: Battery homes using time-of-use tariffs, EV charging or higher household demand.
Choose the service depth that fits your eligible Harnitek heat pump and hot-water arrangement.
A planned annual service and performance check for an eligible Harnitek air-source heat pump installation.
£239.88 annual equivalent · 12-month direct-debit agreement
Best for: Homes with an eligible Harnitek heat pump.
Heat Pump Care with an annual service for an eligible unvented hot-water cylinder.
£299.88 annual equivalent · 12-month direct-debit agreement
Best for: Homes with a Harnitek heat pump and an eligible unvented cylinder.
An annual Harnitek heat-pump service paired with a dedicated optimisation visit and performance review.
£359.88 annual equivalent · 12-month direct-debit agreement
Best for: Homes that want additional attention to heating performance and settings.
Care plans are designed to help keep an eligible system reviewed and supported. Your agreement sets out the specific system, visit scope, booking process and exclusions.
Eligibility depends on your installed equipment, condition, location and service history. Third-party battery systems need a Takeover and Settings Assessment before any ongoing membership can be confirmed.
