Key point 1
Monitoring is configured around the installed compatible system
Hanchu ESS knowledge hub
Hanchu monitoring & app support
Learn how Hanchu monitoring supports informed energy use, system visibility and practical HEG support for compatible solar and battery installations.
Hanchu ESS guide
Key point 2
Support videos and manufacturer documents in one place
Key point 3
Settings and tariff decisions should be assessed for the individual home
How this product family fits into a system
Useful product information—without skipping the design process.
Monitoring helps an owner see how a compatible Hanchu system is operating and supports practical conversations about generation, storage and consumption. It does not replace the need for correct initial design or safety-focused support.
HEG’s support route brings together product documents, guidance videos and technical support. Where a system setting, tariff schedule or performance question needs investigation, it should be considered in the context of the installed equipment and the customer’s energy use.
Choose the right customer journey
Explore the installation route that matches your starting point.
The pages below explain the service route. HEG confirms the final equipment, compatibility and design through the appropriate survey and proposal process.
Watch support videos
Browse practical Hanchu support videos and product guidance.
Explore this route →Download product documents
Open current HEG-managed Hanchu datasheets, manuals and warranty files.
Explore this route →Report a technical issue
Send HEG the information needed to review an existing system issue.
Explore this route →Product documents
Read the current technical documents.
These HEG-managed files are provided for product support and technical reference. Product configuration, availability and suitability are confirmed in the relevant proposal and manufacturer documentation.
Browse all Hanchu documentsRelated Hanchu guides
Keep building your understanding.
FAQs
Common questions about this Hanchu route.
A compatible installed system can provide monitoring information, but the exact data and controls depend on the installed equipment and configuration.