Key point 1
Gateway datasheet, manual and installation guide
Hanchu ESS knowledge hub
Hanchu Gateway & home backup
Understand the Hanchu Gateway, survey-led home backup design, supported-circuit planning and product support documents.
Hanchu ESS guide
Key point 2
Backup scope designed around selected circuits and compatible systems
Key point 3
A separate survey and electrical design requirement
How this product family fits into a system
Useful product information—without skipping the design process.
A Hanchu Gateway can form part of a compatible storage design where backup power is required. It does not create a blanket promise that every appliance or the whole property will run during an outage.
The practical backup scope depends on the compatible controller and battery system, the selected circuits, starting loads, protection, installation arrangement and the agreed design. HEG explains the proposed arrangement before work begins.
Choose the right customer journey
Explore the installation route that matches your starting point.
The pages below explain the service route. HEG confirms the final equipment, compatibility and design through the appropriate survey and proposal process.
Explore whole-home backup
See HEG’s survey-led Gateway route and the questions that shape a backup proposal.
Explore this route →Add storage to existing solar
Explore an AC retrofit route where the existing inverter, supply and installation arrangement are suitable.
Explore this route →Upgrade solar and add a battery
Explore a survey-led hybrid inverter and battery route for an existing solar array.
Explore this route →Build a solar and battery system
Explore a new solar system with Hanchu storage as part of one coordinated design.
Explore this route →Product documents
Read the current technical documents.
These HEG-managed files are provided for product support and technical reference. Product configuration, availability and suitability are confirmed in the relevant proposal and manufacturer documentation.
Browse all Hanchu documentsRelated Hanchu guides
Keep building your understanding.
FAQs
Common questions about this Hanchu route.
No. It is an option within a designed compatible system. HEG confirms the intended circuits, load assumptions and practical backup arrangement through the survey and design process.