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Hanchu ESS support

Smarter Hanchu energy storage, clearly explained.

Explore the Hanchu ESS product ecosystem, see real HEG installations, find practical support resources and understand what a survey-led battery design could look like for your home or business.

12-year Hanchu warrantyIAA 6-year protection for qualifying MCS workApp & portal monitoring
Hanchu ESS triple battery installation by Home Energy Group

A connected product ecosystem.

Hanchu systems combine energy storage, intelligent control and monitoring. The most suitable components depend on your existing system, electricity use, space, electrical configuration and survey findings.

Low-Voltage Batteries

Low-Voltage Batteries

Compare the 3.68kWh, 5.12kWh, 9.4kWh and 16kWh Hanchu low-voltage routes, documents and compatibility questions.

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Single-Phase Hybrids

Single-Phase Hybrids

Understand the Hanchu single-phase hybrid controller range and how solar, storage and monitoring are designed together.

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Gateway & Backup

Gateway & Backup

Learn what the Hanchu Gateway does, how backup is designed and why supported circuits need to be confirmed at survey.

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Three-Phase Hybrids

Three-Phase Hybrids

Explore three-phase controller routes for a larger home or a business site with the appropriate supply and energy profile.

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Commercial & Industrial

Commercial & Industrial

Read about Hanchu commercial hybrid controllers and the feasibility-led approach to business storage projects.

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Monitoring & Support

Monitoring & Support

Find practical monitoring guidance, product documents, support videos and the route for raising a technical issue with HEG.

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Real HEG Hanchu ESS installations.

These HEG Renewables installations show Hanchu ESS hybrid inverters with home batteries. The most suitable Hanchu ESS battery capacity—such as 5.12kWh or 9.4kWh—depends on your electricity use, solar generation, tariff and survey-led system design.

HEG Renewables Hanchu ESS hybrid inverter with twin home battery installation in Yorkshire
Hanchu ESS hybrid inverter and twin home batteries installed by HEG Renewables.
HEG Renewables Hanchu ESS inverter and home battery installation on a brick wall
Hanchu ESS inverter and home battery installation completed by HEG Renewables.
HEG Renewables Hanchu ESS inverter with twin home battery installation
Hanchu ESS hybrid inverter with twin home batteries installed by HEG Renewables.

Answers for homeowners and system owners.

These are practical starting points. Final recommendations, performance expectations and backup arrangements should always be confirmed through the HEG survey and design process.

A Hanchu ESS system brings together a compatible battery, inverter or controller, monitoring and—where specified—a backup gateway. It can store solar electricity and, where suitable for your tariff and system design, lower-cost off-peak electricity for later use.

Ongoing care is optional

Explore planned HEG Care memberships for eligible battery storage systems. Membership is separate from your installation price, warranty and any repair work.

Explore maintenance