01
Make sense of the system
Ask how panels, a Hanchu inverter, optional battery storage and monitoring could fit your own priorities.
Talk to HEG
Talk solar through, without the sales pressure.
Sometimes you want a sensible conversation before you start a quote. Bring the questions you have about your roof, batteries, warranties or an existing proposal, and we will explain the practical next step.
Survey-led designClear package guidanceFinal layout confirmed at survey
A helpful place to start
Three good reasons to start with a conversation.
Read the short practical points first, then use the detail, independent resources and HEG routes that match your question.
02
Understand the property checks
Talk through roof suitability, survey, access, planning and what an online estimate can and cannot confirm.
03
Decide your next step
You can use the quote tool, arrange a survey or simply leave with clearer questions. The choice remains yours.
See it in context
A helpful answer is a better first step than a rushed decision.
HEG can help you understand the practical questions around panels, batteries, monitoring and installation. A property survey confirms the final system; the conversation helps you decide whether it is worth taking that step.
1
Bring your starting question
A rough idea of your roof, electricity use or current system is helpful, but it is not essential.
2
Talk through the options
HEG explains the practical choices and the points that need a survey rather than over-promising online.
3
Choose what happens next
Start a quote, arrange a survey, review a guide or simply take time to think it through.
Helpful answers
Questions people often ask first.
Open the answers you need. Where the answer depends on your home or chosen equipment, we explain what a survey or proposal will confirm.
Who will I speak to?
You will speak to the HEG team, who can help explain the next sensible step for your property and the questions that need confirming through survey.
Do I need to have my energy bills ready?
No. They can be useful when discussing electricity use, but you can begin with the questions you have about your property or an existing quote.
Can I ask about battery storage as well as solar panels?
Yes. HEG can explain how a Hanchu battery option may work alongside solar, including the factors that influence suitable size, location and design.
Can you check an existing quote from another company?
HEG can help explain the practical questions to ask, such as what is included, how the design was confirmed and what documents or warranties are proposed. A full recommendation for your home still needs the right survey information.
Can I speak to someone before using the quote tool?
Of course. Use the contact route or call HEG if a conversation feels like the better starting point for you.
Independent and official guidance
Keep checking the facts at your own pace.
These external resources support the practical topic on this page. They open in a new tab.
Keep exploring
The next useful question may be here.
Practical, survey-led advice
Have a question you would rather talk through?
Call HEG or send us a message. We will explain the practical next step without assuming you are ready to proceed.
Hanchu ESS video library
See the Hanchu ESS features in action
Short product overviews to help you understand compatible solar and battery features before you request a tailored HEG proposal.
Battery safety overview
Hanchu ESS battery safety features
See the safety features presented for a Hanchu ESS home battery, including BMS monitoring, fire-safety detection and the internal protection measures shown in this overview.
Smarter charging settings
Weather Optimise in the Hanchu ESS app
See how compatible systems can use a chosen charge window and weather-condition-specific state-of-charge targets. Settings and outcomes depend on the system, tariff and weather forecast.
Solar generation feature
Hanchu ESS Shadow Scan
Watch how Hanchu ESS shadow management scans the PV voltage range to help identify the best available operating point when partial shading creates multiple power points.
Works with Octopus
A Hanchu hybrid solar-and-storage design can be planned around compatible Octopus time-of-use tariffs. Octopus confirms current tariff availability and enrolment.
Ongoing care is optional
Explore planned HEG Care memberships for eligible solar systems. Membership is separate from your installation price, warranty and any repair work.